“World class experience and customer service is the discipline of providing the best possible solution and support to our customers. It is listening to the customer if he or she has an issue and coming up with a plan of action for how to take care of him or her. If you are not able to do it, it is making sure that you follow up. After all, our customers are the backbone of our organization and the country. They gave what they had and they deserve good customer service and respect.”

Bemnet K., Facilities Team Member